Family Vet Limited
A big part of our local community - Our Veterinary Practice has been an integral part of our local community since February 2010. In that time, we’ve helped thousands of our clients cats & dogs, rabbits, rats and even a few birds.
Timaru’s Family Vet – Privacy Policy
Last updated: 25th April 2025
At Timaru’s Family Vet, we respect your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, and protect your data, including details about photographs and videos of your pets.
We may collect the following personal information from you:
Name, address, phone numbers, and email addresses.
Emergency contact details.
Animal health records, treatment history, and insurance details.
Payment information (e.g., for invoicing and payment processing).
Communication records (e.g., emails, call notes).
Consent preferences (e.g., for photo use, bloodwork, procedures).
We collect and use your information to:
Provide veterinary services, including health assessments, treatments, and follow-ups.
Communicate with you about your pet’s care, appointments, and reminders.
Process payments and manage account billing.
Comply with legal and regulatory requirements.
Improve our services and client experience.
Share educational content (if you’ve consented to photo/video use).
We love sharing stories about our patients to educate and inspire other pet owners!
With your explicit consent, we may:
Take photos or videos of your pet during their visit.
Share these on our website, social media channels, or in promotional materials.
We will never share your personal details alongside these images. Pets may be identified by their name only, unless further consent is provided.
If you wish to withdraw your consent at any time, please contact us at wecare@familyvet.co.nz or 03 746 4144, and we will remove any images where possible.
We take data security seriously. Your information is securely stored within our Practice Management System (EzyVet)and other secure platforms. We implement reasonable safeguards to protect your data from unauthorized access, loss, or misuse.
Access to your data is restricted to authorized team members who require it for your pet’s care.
We only share your personal information when necessary, such as:
With referral specialists, diagnostic laboratories, or insurance companies involved in your pet’s care.
With payment processors for billing purposes.
To comply with legal obligations.
We will never sell your information to third parties.
We retain your records for as long as necessary to fulfill the purposes for which they were collected, or as required by law (typically 7 years under veterinary regulations).
You have the right to:
Request access to the personal information we hold about you.
Request corrections to any inaccurate information.
Withdraw consent for photo use or marketing communications.
Request deletion of your data (subject to legal obligations).
To exercise these rights, contact us at wecare@familyvet.co.nz or 03 746 4144.
When you visit our website, we may use cookies to improve your browsing experience. This data is anonymous and helps us understand how visitors use our site.
You can adjust your browser settings to decline cookies if you prefer.
We may update this Privacy Policy from time to time. The latest version will always be available on our website at familyvet.co.nz/about/privacy-policy.
If you have any questions or concerns about your privacy or this policy, please reach out:
Timaru’s Family Vet
9 Latter Street, Timaru 7910 NZ
03 746 4144
wecare@familyvet.co.nz
Let me know if you want to link specific legal references (e.g., NZ Privacy Act), or add GDPR-style clauses if you collect data from outside NZ!
A big part of our local community - Our Veterinary Practice has been an integral part of our local community since February 2010. In that time, we’ve helped thousands of our clients cats & dogs, rabbits, rats and even a few birds.
